Thanks for shopping with Endurance Lasers LLC.

https://EnduranceLasers.com and https://Endurance-Lasers.com are official Endurance web sites.

Payments

Endurance lasers LLC is a verified PayPal merchant.

We accept Paypal payment, VISA, MasterCard payments, direct deposits, wire transfers as well we do accept Bitcoins and Litecoins and other cryptocurrencies.

If you want to do a wire transfer, please, let us know, so we can send you an invoice for wire transfer (EUR / USD).

We are very flexible in terms of payment mechanisms.
Also please be aware that discounts are valid only during marketing campaigns and can not be returned if you placed and paid for the order already.

Refunds

If you do not like our product – just simply send it back within 30 days after you got it and we will issue you a full refund.

For US customers we cover domestic return costs.

Endurance Lasers LLC charges 50$ restocking fee for non used items. If the item was used and tested then we charge 100$ restocking fee.

Replacement

If the laser or engraving machines you got were broken or need a repair (could be caused by shipping) we can ship a new replacement as soon as you ship the original unit back to us.
We do provide a replacement for free and do not charge extra for shipping costs.

If something is missing in the package – let us know and we will send you a missed part ASAP!

Returns

You have 30 calendar days to return an item from the date you received it and get a full refund if you do not like it.

You do not have to explain to us your decision but any feedback will be very valuable for us.
To be eligible for a return, your item must be in the same condition as you received it.

We issue a refund as soon as we get an item back.
Return the laser to a laser care center in Naples (FL, USA). Then we issue a full refund + US domestic shipment.

Shipping

We mainly use a DHL express delivery to send all units to our customers.

If the price of a unit is less than 400$ we use USPS or EMS delivery service.

Keep in mind that we are not responsible for shipping delays caused by customs or postal services.
If you have a preference for shipping carriers, let us know.

Warranty

We are proud of our laser quality and we offer a lifetime warranty on all our lasers.

Customs and delivery process

Endurance lasers LLC takes care of delivery and custom services if you buy a laser or engraving machine from us.
We file all papers for customs very carefully and you will have no issues with getting your laser or engraving machine.

If customs need any additional information from you or us, let us know and we will gladly help you.

We do everything for our customers’ satisfaction and respect all international laws.
Most of the units we ship are not taxable and have no import limitations.
We ship units from our US office.

If you want an urgent or special courier such as TNT, FedEx, UPS etc, please let us know when you place the order.
However, it will require additional shipping payments to be made.

Limitation of liability

We do not take any responsibility if you damage your machine, your frame, or your mainboard while the installation process.

Additional delivery services

First-class or priority delivery. US and Canada shipment within 3-5 days.	Ultra-fast express delivery. World wide shipment: 3-5 days.	EMS priority delivery. World wide shipment: 7-14 days.

Other

Endurance lasers  LLS sells “as is” product and we do not follow any standards of assembling, soldering, etc. process.
All Endurance products are assembled in Endurance workshop and tested before shipment. That is why the final design and components might look different. We use only trusted components for laser assembling process.
If your unit shipping is delayed, it is only because we do additional tests to make sure the product is 100% reliable and safe.

The laser (add-on module) attachment or an engraving machine might look different when you get it. If you want to double-check, please ask us to send a photo before shipment. We do not take responsibility if you have problems with the software while running the laser or engraving machine.
All the software we use and suggest is a free and mostly open source.

Check our download center >>> 

If you have any difficulties or need assistance, we are always open, via messengers, email, Skype, etc. and you may post your questions and concerns or in our facebook group.

Special disclaimer about Endurance DIY laser kit

Our warranty does not apply to the Endurance DIY laser kit. It is considered that a user is quite experienced and knowledgeable to assemble and build his own unit followed by our guidance.
All our instructions are optional and not obligatory to follow. The maker takes all responsibility while assembling and testing. All components are always carefully tested before shipment.

Lasers and engravers made by Endurance.

We do our best to support our customers in all cases.
Direct way to get support