I was informed about Endurance Lasers by another company, T2Laser which produces laser software. I had a great experience with T2Laser so I thought if they were recommending Endurance Lasers, then it would be worthwhile. I had looked at other lasers over the years, but the most powerful were 3.8 W. I wanted something more powerful. As soon as I contacted George at Endurance, he was very informative and helpful. I really focus on customer service with companies when I buy something, so I wanted to see how he responded to questions. He responded quickly and very thoroughly. I liked that he gave me a personal response each time tailored to my needs. I purchased the 10W laser and as I went through the setup, Endurance Lasers answered every question I had and even looked over my electronics to make sure their product would work with it properly. I’m fully functioning with the 10 W laser and even though I had more complex setup than typical, I was functioning within a day of beginning the installation, which took very little time at all (2 hours total time). Thanks! Will be purchasing more in the future!