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Support options from Endurance lasers

Basic

$0 / year

  • Video call online support through any messenger including skype, hangouts. You may schedule a call for the next 2-3 days. The maximum duration of a support call is 5-10 min.
  • Full guidance about how to connect the laser. All guide books and tutorials in PDF can be sent upon request.
  • Access to all video materials. Additional video files can be shared upon request.
  • Ability to ask a question in our facebook community. Response time is 24 hours.

Advanced

$49.95 / year

  • Video call online support through any messenger including skype, hangouts. You may schedule a call for the next 1-2 days. The maximum duration of a support call is 10-15 min.
  • Full guidance about how to connect the laser. All guide books and tutorials in PDF can be sent upon request.
  • Access to all video materials. Additional video files can be shared upon request.
  • Ability to ask a question in our community. The response time is 12 hours.
  • Additional guidance (textbook or video lesson). Additional photo, video and guide book can be prepared upon customer request if it is in Endurance road map.

Ultimate

$99.95 / year

  • Video call online support through any messenger including skype, hangouts. You may schedule a call for a current day. The maximum duration of a support call is 30-45 min.
  • Full guidance about how to connect the laser. All guide books and tutorials in PDF can be sent upon request.
  • Access to all video materials. Additional video files can be shared upon request.
  • Ability to ask a question in our facebook community. We response in 6 hours if no one gave an answer.
  • Additional guidance (textbook or video lesson). Additional photo, video and guide book can be prepared upon customer request.
  • Laser cutting engraving experiments. Any experiment can be made if a customer provides with a material or we can find such a material locally.
  • Additional software. Additional software for any engraving / cutting machine + software to convert images into a g-code.
  • Firmware (arduino sketches). Arduino sketches can be provided upon request.

Our support includes everything. We help with all troubleshooting like:

  • Your control board
  • G-code generation
  • Software and plugins
  • Laser focusing
  • Laser engraving/cutting
  • All concerns that you might have)

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