It is always a risk when ordering products on-line and even more of a risk when you are ordering from another country. You just never really know if the place you are ordering from is just interested in taking your money and you never really know if the product you will get actually lives up to the sales pitch or if it is just going to be junk and the vendor won’t respond to your calls.
Well I can tell you, that is certainly not the case with Endurance Lasers based on the experience I had in purchasing my 8.5 watt laser. George answers any questions I had before I purchased the unit, which would not be that unusual, but when I ordered it and it arrived damaged, George really showed me his true colours. He responded immediately to my email, promised to have a replacement shipped the next day and paid for the shipping to send the unit back to him. Although he provided a tracking number for the replacement, after a few weeks it had still not arrived. To this day it is still showing in-transit. When I brought this to their attention, George stepped up again and immediately shipped me another from their US office which arrived a week later.
I now have my laser installed and could no be happier. This thing is everything they made it out to be, and more. A quick email to them if I have a question and they respond fast and with very helpful answers. This is my first laser so I’m sure a few of my questions were newbie-like, but their responses never have been.
It is so refreshing to buy from a company that really cares and demonstrates superior customer service skills like these guys do.
Great work guys! And fantastic product!
One Happy Customer.