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Warranty, Return, Refund Policy. Customs.

Thanks for shopping at EnduranceRobots.com or EnduranceLasers.com

Payments

Official PayPal Seal
Endurance is a verified paypal merchant.

We also accept bitcoins and litecoins.
If you want to do a wire transfere, please, let us know, so we can send you an invoice for wire transfering (EUR / USD).
We are very flexible in terms of payment mechanisms.
Also please be aware that discounts are valid only during marketing campaigns and can not be returned if you placed and paid for the order already.

Refunds

When refunds are not possible
1. Refund is not possible when you simply do not like the shape, design or anything else that is not related to the core functionality of the laser or engraving machine.
2. Refund is not possible if the parcel was damaged in shipping.
3. Refund is not possible if we have sent you a tracking number and the item was lost by a delivery services while shipping.
4. Refund is not possible if you did not install the laser on your 3D printer or CNC machine or did not follow our instructions or tried to change something in the schematic, cooling system, design, etc.

We do refunds when the laser can not be installed on your 3D printer or your CNC machine and you can not do laser cutting or laser engraving.

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will notify you within 3-5 business days on the status of your refund after inspecting the item.

You will receive the credit as soon as the payment processor makes it available.

Replacement

If your laser or engraving machines was broken or need a repair (could be caused by shipping) we can ship a new replacement as soon as you ship the original unit back to us.
We do provide replacement for free and do not charge extra for shipping costs.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be completely unused and in the same condition that you received it and it must comply with our refund procedures.
Your item must be in the original packaging.

Shipping

We do not refund your shipping costs for returning your item.
We are not responsible for shipping delays caused by customs or postal services.
If you have a preference of shipping carriers, we will honor it, but any additional shipping expenses are on you.
If you receive a refund, the cost of shipping will be deducted from your refund.
Warranty

We do not offer a standard warranty. However, we provide free and recurring repair services for any and all damages to our products, with the exception of intentional damage and water/liquid damage, for the products are not designed to be operated in a liquid. This warranty includes outbound shipping, but not inbound shipping.

Customs and delivery process

Endurance takes care of delivery and custom services if you buy a laser or engraving machine from us.
We file all papers for customs very carefully and you will have no issues with getting your laser or engraving machine.
Sometimes customs may ask for additional papers from you; just let us know we are ready to help!
We do everything for our customers’ satisfaction and respect all international laws.
Most of the units we ship are not taxable and have no import limitations.
We ship units from our US office and Russian office.
We use only priority and express postal services.

If you want an urgent or special courier such as: FedEx, UPS, DHL etc, please let us know when you place the order.
However, it will require additional shipping payments to be made.

Other

Endurance lasers are sold as is product and we do not follow any standards of assembling, soldering, etc. process.
All Endurance products are assembled in Endurance workshop and tested before shipment. That is why the final design and components might look different.
If your unit shipping is delayed, it is only because we do additional tests to make sure the product is 100% reliable and safe.

The laser attachment or an engraving machine might look different when you get it. If you want to double check, please ask us to send a photo before shipment.
We do not take responsibility if you have problems with the software while running the laser or engraving machine.
All the software we use and suggest is free and mostly open source.

If you have any difficulties or need assistance, we are always open, via messengers, email, Skype, etc. and you may post your questions and concerns.

Lasers and engravers made by Endurance.

We do our best to support our customers in all cases.
Our community is always happy to assist and answer your questions.

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Laser cutting and laser engraving for home and for business.

Advantages of Endurance lasers


High quality standard

Multi-level testing system.
Industrial components.


Ultra reliable

The guaranteed duration of the continuous operation ~48-72 hours.


True continuous power output

Our products have the rated power output as advertised – unlike Chinese analogues.


TTL mode

Can be turned on and off with 0-12V.
Variable power output.


Plug and play

Universal and compatible mount.
Compatible with most 3D printers and CNC machines.


Friendly return policy

Do not like the laser?
Simply return within 14 days and get a full refund.

Laser attachments and laser engraving (marking) machines.

Why do our customers buy lasers and engraving machines from Endurance?


Realtime advices

We assist and give advice by phone / email / messenger / telegram / whatsapp / viber.


Professional support

We help to install and tune the laser. We offer qualified after-sales support.


Everything you need

We ship everything you need in the parcel to get started.


Immediate delivery

We ship all units within 4-24 hours.


Lifetime warranty

All our lasers are tested and could work up to 10000 hours.


Upgrade option

Do you have an old model? Upgrade your unit with more powerful one.