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Warranty, Return, Refund Policy. Customs.

Best selling models

5.6W (5600 mW) solid-state diode laser.

5600 mw solid state laser
– Cuts up to 10 mm (0.4″) of wood and acrylic.
– Cuts up to 8 mm (0.3″) of plywood.
– Engraves on stone, aluminum, glass, PCB.

Use promo code “EnduranceDiscount” and get a free shipment when you place an order.

8W (8000 mW) Endurance DIY engraving machine

DIY Engraving machine (Endurance production)
– Portable 20 * 20 cm solid-state laser engraving machine.
– Very easy to operate.
– Excellent solution for makers, hobbyists and workshops.

Use promo code “EnduranceDiscount” and get a free shipment when you place an order.

 

Thanks for shopping at EnduranceRobots.com or EnduranceLasers.com

If you are not entirely satisfied with your purchase, we’re here to help.

Payments

Official PayPal Seal
Endurance is a verified paypal merchant.
We also accept bitcoins and litecoins.
If you want to do a wire transfere, please, let us know, so we can send you an invoice for wire transfering.
We are very flexible in terms of payment mechanisms.
Also please be aware that discounts are valid only during marketing campaigns.

Refunds

When refunds are not possible
1. Refund is not possible when you simply do not like the shape, design or anything else that is not related to the core functionality of the laser or engraving machine.
2. Refund is not possible if the parcel was damaged in shipping.
3. Refund is not possible if we issue a tracking number and the item was lost by a delivery services while shipping.
4. Refund is not possible if you did not install the laser on your 3D printer or CNC machine and did not follow our instructions or tried to change something in the schematic, cooling system, design, etc.
5. Refund is not possible if you changed your mind about using the laser or the machine and you have expected more that the machine could do.

We do refunds when the laser can not be installed on your 3D printer or your CNC machine or you can not repeat our experiments of laser cutting or laser engraving.

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will notify you within 3-5 business days on the status of your refund after inspecting the item.

You will receive the credit as soon as the payment processor makes it available.

Replacement

If your laser or engraving machines was broken or need a repair (could be caused by shipping) we can ship a new replacement as soon as you ship the original unit back to us.
We do provide replacement for free and do not charge extra for shipping costs.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be completely unused and in the same condition that you received it and it must comply with our refund procedures.
Your item must be in the original packaging.

Shipping

We do not refund your shipping costs for returning your item.
We are not responsible for shipping delays caused by customs or postal services.
If you have a preference of shipping carriers, we will honor it, but any additional shipping expenses are on you.
If you receive a refund, the cost of shipping will be deducted from your refund.
Warranty

We do not offer a standard warranty. However, we provide free and recurring repair services for any and all damages to our products, with the exception of intentional damage and water/liquid damage, for the products are not designed to be operated in a liquid. This warranty includes outbound shipping, but not inbound shipping.

Customs and delivery process

Endurance takes care of delivery and custom services if you buy a laser or engraving machine from us.
We file all papers for customs very carefully and you will have no issues with getting your laser or engraving machine.
Sometimes customs may ask for additional papers from you; just let us know we are ready to help!
We do everything for our customers’ satisfaction and respect all international laws.
Most of the units we ship are not taxable and have no import limitations.
We ship units from our US office and Russian office.
We use only priority and express postal services.

If you want an urgent or special courier such as: FedEx, UPS, DHL etc, please let us know when you place the order.
However, it will require additional shipping payments to be made.

Other

Endurance lasers are sold as is product and we do not follow any standards of assembling, soldering, etc. process.
All Endurance products are hand made and tested before shipment. That is why the final design and components might look different.
If your unit shipping is delayed, it is only because we do additional tests to make sure the product is 100% reliable and safe.
The laser attachment or an engraving machine might look different when you get it. If you want to double check, please ask us to send a photo before shipment.
We do not take responsibility if you have problems with the software while running the laser or engraving machine.
All the software we use and suggest is free and mostly open source.
If you have any difficulties or need assistance, we are always open, via messengers, email, Skype, etc. and you may post your questions and concerns here.

Lasers and engravers made by Endurance.

We do our best to support our customers in all cases.
Our community is always happy to assist and answer your questions.

Why do our customers buy lasers and engraving machines from us?

+ We help choose the right laser or engraving machine. We help qualify customer’s needs by phone / email / Facebook messenger / Telegram / Whatsapp / Viber.
+ We provide qualified after-sales service.
+ Our lasers and engraving machines are fully assembled and ready to go.
+ Delivery time from 24 hours. All systems built to order.
+ Lifetime warranty.
+ We provide with video tutorials and guidance.

Laser engraving for yourself and for your business.

Advantages of our lasers

+ Assembled in Russia and in the USA.
+ Reliable. The guaranteed duration of continuous operation is 48 hours.
+ True continuous power output as advertised – unlike many Chinese analogues.
+ All our lasers cut plywood, felt, fabric, acrylic, leather.
+ All our lasers can engrave on leather, acrylic, plastic, plywood, wood.
+ Lasers with an output of 5.6W, 8W can engrave on anodized and painted aluminum, glass, or stone.